In addition to providing all passengers with the option to change, rebook, cancel, or receive a refund, Avianca also has general rules governing how each option is handled.
Thus, in the case you need to cancel your flight ticket because of an unexpected complication in the travel process, you have to act in accordance with Avianca regulations and undergo the cancellation process of the ticket. But let's say you require the essential details of Avianca Airlines cancellation policy. If so, you should go to the next page, where you can easily cancel your airline ticket after reading all the policy details.
Essential guidelines for Avianca cancellation policy:
- According to Avianca, you must cancel your Avianca flight within 24 hours to avoid additional charges.
- Next, Avianca ticket cancellation policy will charge the standard fee if you cancel your flight ticket less than 24 hours before the day of purchase.
- If an aviation passenger cannot cancel their Avianca flight ticket at the last minute, the airline can demand the payment of a cancellation fee that would depend on the type of fare, the air ticket class, the route or the destination.
- Passengers who have purchased first-class or business tickets through Avianca can cancel their bookings without paying a fee. But you will receive reimbursement in the form of airline travel credits.
- You should be aware that the reimbursement amount will vary depending on the method used if you cancelled your flight ticket and went through the refund process. Online reservations require 5-10 business days, whereas the In-airport reservations require 15-20 business days.
| Policy Aspect | Details |
|---|---|
| 24-Hour Risk-Free Cancellation | Avianca allows free cancellation within 24 hours of booking to avoid extra charges. |
| Cancellation After 24 Hours | Standard cancellation fees apply if tickets are canceled after 24 hours of purchase. |
| Last-Minute Cancellation | Fees depend on fare type, ticket class, route, and destination. |
| First & Business Class Tickets | These tickets can be canceled without fees; refunds are usually issued as travel credits. |
| Refund Processing Time | Online cancellations take 5–10 business days; airport cancellations take 15–20 business days. |
What is Avianca cancellation policy?
Should you need to cancel your Avianca flight ticket online, proceed to the next page for detailed instructions. You must now read the following points to proceed with the official site page ticket cancellation procedures.
- Go to Avianca's official website.
- You must now look via the Manage My Booking menu.
- Enter the traveler’s last name as well as PNR.
- The flight ticket will appear on the display once you click the search schedule option.
- Tap the cancel option when your flight ticket appears on the website, and then take the appropriate action.
- The explanation of the Avianca cancellation ticket cause must then be included in fewer than 1000 characters.
- You can hit the submit button to turn in the flight ticket when you're finished. The confirmation email will be sent to you shortly.
Can I use the phone to cancel an Avianca airline ticket?
Yes, passengers have other options besides the official website to cancel their flight ticket. You may use the phone number instead and, by following the call instructions, contact the call representative and receive prompt assistance.
- Input Avianca customer service number: Yes, exactly.
- Select a language, then pay attention to the computerized call commands.
- Then click the ticket cancellation option.
- Thereafter, you will be connected directly to a customer service officer who willprovide quick assistance.
- And finally, when speaking with the executive, you will need to address the ticket cancellation process accordingly.
You can now cancel your Avianca flight ticket using the details above. You can, however, go to the airport to seek prompt assistance from the executive response team for cancellation if you are unable to complete the official or online Avianca Airlines cancellation procedures or you can call Human help desk at +1-833-543-2021 to secure expert assistance and budget-friendly travel deals.
Read Also: What is Avianca Flight Change Policy guide for travelers
Avianca Policy for refunds:
If you bought your ticket 7 days or more in advance of the initially planned departure flight, you can cancel it within 24 hours of buying without incurring an Avianca cancellation fee. The airline may refuse to waive it if the ticket is not refundable or if you request a refund after the ticket's validity period. The reimbursement will be made to the card or account used to purchase the ticket.
Avianca refund conditions:
| Refund Aspect | Details |
|---|---|
| Airline-Initiated Cancellation | Passengers are eligible for a full refund if Avianca cancels the flight. |
| Refundable Tickets | Fully refundable as per fare rules after deducting applicable fees. |
| Non-Refundable Tickets | Refunds usually not allowed unless flight is canceled by Avianca. |
| 24-Hour Rule | Full refund available if cancelled within 24 hours of booking. |
| Refund Method | Refunds are issued to the original form of payment. |
| Processing Time | Refunds may take 7–20 business days to reflect. |
| Taxes & Fees | Unused taxes and airport fees are refundable. |
| Travel Credit Option | Passengers may opt for flight credit instead of cash refund. |
