Terms and Conditions

These Terms & Conditions are drafted for MikoFlight, a travel-booking platform operated by MikoFlight Inc. MikoFlight Inc presents itself to the public as an independent travel portal and promotes both online booking and call-assisted support. This document is structured as a long-form, web-ready set of terms that provides clear, repeated disclosures regarding agency status, pricing, fees, merchant-of-record responsibilities, fulfillment, and post-ticket assistance. Before going live, the final text should be reviewed by qualified legal counsel for compliance with state-specific, country-specific, and payment-processing regulations.

MikoFlight Inc states that it is ARC-accredited under ARC No. 45572424. ARC’s own ARC Check service is specifically designed to verify the participation status of ARC-accredited agencies and verified travel consultants. This matters because ARC accreditation is a component of the recognized U.S. travel-agency infrastructure for ticketing and settlement, but it does not transform an agency into an airline and does not imply airline affiliation. These two concepts are distinct and must remain so throughout these Terms: MikoFlight is an independent travel agency, not an airline, not an airline operator, and not an authorized spokesperson for any airline unless explicitly stated otherwise in writing for a specific context.

These Terms intentionally revisit several critical points, as the most vital consumer-protection and platform-integrity matters in this industry are also the ones most susceptible to confusion if mentioned only once. Specifically, these Terms repeatedly clarify that: prices are dynamic and subject to change; the displayed total should encompass mandatory taxes, fees, and airline-imposed surcharges where required for the advertised airfare; optional extras and service fees may still apply; a booking is often not finalized until the ticket is issued and/or the supplier provides confirmation; service fees may vary between online self-service bookings and assisted phone bookings; and refunds, exchanges, credits, no-shows, schedule changes, waivers, and ancillary refunds are highly dependent on airline fare rules, supplier procedures, applicable law, and the identity of the merchant of record.

For flights involving the United States, U.S. Department of Transportation guidance is particularly important. DOT clarifies that airlines generally must either hold a reservation or permit penalty-free cancellation within 24 hours for qualifying direct airline bookings, but DOT also notes that this 24-hour airline requirement does not automatically extend to tickets bought through a travel agent or online travel agency, though an agent may choose to offer a similar process. DOT further explains that when a canceled or significantly changed flight is eligible for a refund, the merchant of record is responsible for issuing the proper refund for the airfare, while refunds for optional airline services like baggage or seat-related fees are generally managed by the airline itself. These distinctions are embedded directly into the document below.

Airline fare rules are also critical. Public airline conditions and help pages routinely state that the passenger name on the ticket must match the traveler, that tickets are usually non-transferable, that discounted fares may be partially or completely non-refundable, that non-refundable fares may lose all value if not canceled before departure, and that while minor name corrections may sometimes be possible, genuine traveler substitutions are not. Airlines also impose document obligations on passengers, covering passports, visas, Secure Flight information, check-in deadlines, and boarding readiness. These realities are reflected here because MikoFlight provides access to airline inventory but does not override airline contracts of carriage.

These Terms also cover secure payment handling, fraud screening, chargebacks, cookies, privacy, affiliate or sponsored-placement disclosure, and fulfillment. On payment security, the relevant benchmark framework is the PCI Security Standards system for safeguarding payment data. On credit-card disputes, U.S. consumer guidance clarifies that a cardholder may, in some circumstances, dispute a charge or pursue a chargeback, but should generally first contact the seller to seek a resolution. On cookies and related technologies, ICO guidance emphasizes transparency, clear explanations, and consent for non-essential cookies. On affiliate and endorsement disclosures, the FTC stresses that whether a disclosure is necessary and adequate depends on the context, but where a material connection exists, it must be disclosed clearly and conspicuously.

Identity, Scope and Definitions

Corporate identity and operator

These Terms & Conditions regulate access to and use of the MikoFlight website, any associated mobile experience, any contact-center or phone-assisted booking service offered under the MikoFlight brand, and any booking request, ticketing request, exchange, cancellation request, refund request, waiver request, reissue request, or associated customer-support activity processed by MikoFlight Inc for travel services sold through MikoFlight.

MikoFlight Inc publicly describes itself as an independent travel portal and, on its published website, invites users to book online or call for support. For the purposes of these Terms, “MikoFlight”, “MikoFlight Inc”, “we”, “us”, and “our” refer to the platform operator and, where applicable, its authorized employees, agents, payment processors, technology providers, and service subcontractors acting within the scope of their engagement.

These Terms apply whether you are browsing, requesting a quote, creating an account, submitting passenger data, completing a payment, requesting assisted support by phone, receiving a booking acknowledgement, receiving a ticketing confirmation, or requesting post-ticket servicing. By continuing to use MikoFlight, or by instructing us to place, modify, cancel, or service a booking, you agree to these Terms and to any ancillary policy referenced within them, including our Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Fees Disclosure, and any booking-specific fare rule or supplier notice presented during the purchase flow.

ARC accreditation and verification

MikoFlight Inc states that it is ARC-accredited under ARC number 45572424. ARC’s own public ARC Check product is described by ARC as a tool for checking the participation status of ARC-accredited agencies and verified travel consultants. In practice, ARC accreditation helps position a U.S.-based travel agency within recognized agency ticketing and settlement frameworks, but it does not alter the agency’s legal identity into that of an airline, nor does it mean the agency controls airline operations.

Consequently, any reference in these Terms to ARC accreditation should be understood as a statement about agency participation status and recognized ticketing infrastructure, not as a statement of airline ownership, airline partnership, airline endorsement, or airline operational control. Customers may independently verify the participation status associated with the ARC number stated above by using ARC Check. MikoFlight encourages that independent verification if you seek additional assurance regarding the agency’s participation status.

Independent agency status and airline non-affiliation

This clause is fundamental and is repeated purposefully.

MikoFlight is an independent travel agency platform. MikoFlight is not an airline. MikoFlight does not operate aircraft. MikoFlight does not control airline schedules, aircraft swaps, staffing, airport operations, baggage systems, check-in counters, boarding decisions, or air-traffic events. MikoFlight is not affiliated with, endorsed by, or authorized to speak on behalf of any airline merely because an airline name, route, fare, brand name, logo, city pair, flight number, or timetable appears on the platform.

The platform provides access to travel inventory and agency services. The air transportation itself is supplied by the relevant airline or airlines. This distinction is crucial for liability, refunds, schedule changes, baggage, denied boarding, disruption handling, special-service approval, and numerous other operational matters. Airline conditions of carriage, fare rules, airport rules, security rules, immigration rules, and operational decisions remain the responsibility of the carrier and the relevant authorities, not MikoFlight. Public airline conditions expressly state, for example, that only the passenger named in the ticket may travel, that tickets are generally non-transferable, and that some fares are partly or fully non-refundable.

For clarity, MikoFlight may, depending on the itinerary and system access available, issue, request, or service tickets using accredited agency channels, but this capability does not change the fundamental allocation of responsibility: we facilitate; airlines transport. This document therefore uses recurring language such as “subject to airline rules”, “may”, “depends on”, “not guaranteed until ticketed”, and “where applicable law requires” because these conditions accurately reflect the structure of the travel industry and minimize the risk of misunderstanding.

Definitions

For the purposes of these Terms:

• “Travel Supplier” means any airline, codeshare carrier, partner carrier, consolidator, wholesaler, GDS-linked supplier, or other travel-service provider whose inventory or rules apply to your booking.
• “Booking Request” means your request to search, reserve, or purchase a travel service through MikoFlight. Depending on the workflow, a booking request may exist prior to ticket issuance or final supplier confirmation.
• “Ticketed” means that an airline ticket has been issued and/or that the relevant supplier reservation has been made and confirmed with an identifying reference such as a ticket number, PNR, reservation number, or record locator.
• “PNR” means a passenger name record or airline confirmation code / record locator. American Airlines, for example, describes its confirmation code as a six-character PNR and advises customers to keep it confidential.
• “Merchant of Record” means the entity shown on the financial charge statement for the ticket purchase. DOT uses this term because the merchant of record is ordinarily responsible for issuing airfare refunds when they are due on covered U.S.-related cancellations or significant changes.
• “Service Fee” means any fee charged by MikoFlight Inc for agency work, booking support, researched itinerary handling, manual servicing, exchanges, refund processing support, cancellation handling, waiver submissions, special-service support, or similar administrative work. Service fees are separate from airline fares, airline penalties, fare differences, taxes, airport charges, or optional supplier fees.

Acceptance, eligibility and permitted use

You may use MikoFlight only if you are legally capable of entering a binding contract. In practice, this means you must be at least the age of majority in the jurisdiction from which you contract, must provide accurate information, and must only use the platform for legitimate travel-shopping, travel-booking, and booking-servicing purposes.

If you make a booking for another person or for multiple travelers, you represent that you have the authority to do so and that all travelers accept being bound by these Terms, any booking-specific restrictions, and the applicable supplier rules. Some airline and OTA workflows are based on the assumption that all travelers on a single booking record travel on the same itinerary and that one named traveler cannot simply be swapped for another after ticketing. Public supplier and airline terms commonly treat a change of traveler name as non-permitted or heavily restricted.

You must not use the platform for speculative, fictitious, fraudulent, duplicative, abusive, or high-risk bookings; for automated scraping without written permission; for chargeback abuse; for circumvention of airline fare rules; for hidden-city or throwaway-ticketing conduct that violates supplier rules; or for any unlawful purpose. We may suspend, refuse, or cancel access or a booking request if we reasonably suspect a breach of these Terms, a risk to payment integrity, or a breach of supplier restrictions.

Supplier terms and incorporated airline rules

By booking through MikoFlight, you acknowledge that your journey is subject not only to these Terms but also to the rules of the relevant Travel Supplier. OTA comparison pages and booking terms routinely state that a booking may form a contract between the customer and the supplier, that the supplier’s rules apply to availability and fare use, and that airline contracts of carriage are incorporated by reference into the air booking. These underlying airline terms may include liability limits, baggage limits, check-in rules, refusal-to-carry rules, schedule change rights, rerouting provisions, and claim deadlines.

If there is a conflict between these Terms and a mandatory airline rule attached to your fare, ticket, or contract of carriage, the more specific rule for the underlying transport service may apply, except to the extent that non-excludable consumer law requires a different result. Nothing in these Terms is intended to override a statutory right that cannot legally be excluded. At the same time, nothing in these Terms should be interpreted as a promise that MikoFlight can override airline fare rules simply because an agent assisted with the booking or the servicing request.

Booking, Pricing, Fees and Payment

Booking channels

MikoFlight operates on the following structural principle: online and phone bookings are not automatically priced the same, and post-ticket work constitutes a separate service category.

Calling MikoFlight is optional. MikoFlight Inc’s own public materials invite users to book online or call, which signifies that assisted phone support is offered as an additional booking path rather than a mandatory step. If you choose the assisted path, you accept that the pricing may reflect the additional human handling involved.

Booking Process Flow

flowchart LR
A[Search itinerary] --> B[Select flights]
B --> C[Review total price]
C --> D[Enter traveller details]
D --> E[Pay MikoFlight Inc]
E --> F[Booking request submitted]
F --> G[Airline or supplier processing]
G --> H[Ticket issued / PNR created]
H --> I[Confirmation sent]

Industry booking terms commonly differentiate between a customer’s booking request, an acknowledgement email, and eventual ticket issuance or supplier confirmation. MikoFlight follows this same operational logic: an initial acknowledgement email is not a final contractual confirmation, and price, availability, and dates are not guaranteed until the travel supplier confirms and the ticket is issued, unless a supplier-specific or instant-ticketing workflow clearly states otherwise during the purchase process.

Dynamic pricing and fare accuracy

Air fares are dynamic. Inventory, booking class, seat availability, route combinations, carrier-imposed charges, and taxes can change before ticketing. Public OTA terms and fare notes routinely caution that quoted terms are not guaranteed until ticket issuance or supplier confirmation, and that prices may change because airline inventory is live and can be exhausted or repriced between search and ticketing.

For this reason, every quote displayed on MikoFlight should be read as subject to availability, subject to fare-rule validation, subject to supplier confirmation, and subject to correction of a genuine pricing or tax error. A booking may therefore advance in stages: search, selection, payment authorization, supplier validation, and ticket issuance. If a fare can no longer be honored because the airline or supplier has changed inventory, a booking class has closed, taxes or surcharges have shifted, or an obvious pricing error has occurred, we may offer you an updated price, an alternative itinerary, a void/reversal where possible, or a cancellation of the pending request.

This is another deliberately repetitive clause: a displayed fare is not equivalent to a guaranteed ticket. The booking becomes materially more certain once the travel supplier confirms the booking and the ticket is issued.

Total price disclosure, taxes and surcharges

Where an airfare is advertised or displayed as a price to purchase a ticket, DOT guidance clarifies that the fare shown to the consumer must include all mandatory government taxes and fees and any mandatory carrier-imposed surcharges. DOT also states that the full price should appear in fare advertising and on e-ticket confirmations. IATA separately maintains an industry reference for ticket and airport taxes and fees, which underscores that airline pricing is constructed from multiple components.

Accordingly, MikoFlight aims to present the total amount payable at the point of payment confirmation, while also enabling the customer to understand the internal structure of that price where the platform displays a breakdown. The total price you see before you authorize payment may therefore include some or all of the following categories:

Nothing in these Terms guarantees that every possible travel-related cost is collected at checkout. Public airline and OTA terms often make clear that baggage, seat selection, incidentals, and other optional supplier charges may be payable later or separately. MikoFlight will disclose the total being charged by us before payment, but other supplier-imposed or authority-imposed costs may still apply depending on the itinerary and service choices.

MikoFlight Service-Fee Framework

The following service-fee schedule is drafted in the style used by publicly disclosed OTA fee schedules. It is intended to be transparent enough for customer review and specific enough for internal implementation. Unless a lower amount is stated during checkout, quoted by an agent, or required by applicable law, the following maximum MikoFlight agency fees may apply in USD or local-currency equivalent. These fees are distinct from airline fares, airline change or cancellation penalties, fare differences, and government taxes or airport charges.

Important rules about MikoFlight fees:

First, service fees are generally non-refundable once the relevant agency service has been performed, unless these Terms expressly state otherwise, a lower policy is presented in the booking flow, the service request was never actually performed, or a non-excludable legal rule mandates a refund. Transaction fees and post-ticketing service fees are typically non-refundable and are separate from supplier fees.

Second, where an assisted cancellation or refund request is made very shortly after booking and the airline fare is still voidable or otherwise eligible under airline policy, MikoFlight may choose to waive, reduce, or refund some portion of its own service fee. MikoFlight reserves discretion to apply a similar customer-service approach on a case-by-case basis but does not guarantee it unless clearly stated in writing for the relevant booking.

Third, if an airline denies a refund, rejects a voluntary change, or refuses a waiver, the fact that the supplier declined the request does not automatically mean that no agency work was performed. If MikoFlight researched alternatives, contacted the supplier, filed a request, documented the case, or revalidated eligibility, an agency service fee may still remain payable or non-refundable.

Sample price calculations

These examples are not promises of any specific live fare, fee, tax, or outcome. They exist only to illustrate the typical layering logic of airfare, taxes, carrier surcharges, and agency fees. Live prices and servicing charges may differ, and any optional services added later by the traveler or paid directly to the airline will increase overall travel cost.

Payment authorization, merchant of record and secure processing

All payments made through MikoFlight are processed by MikoFlight Inc using the payment methods made available during checkout or communicated by the agent during a compliant assisted booking flow. Depending on the purchase path, the financial statement descriptor may show MikoFlight Inc, MikoFlight, or another disclosed trade descriptor used by the operator. The descriptor shown on your statement is significant because DOT explains that, for eligible U.S.-related canceled or significantly changed flights, the merchant of record is the party responsible for issuing the proper airfare refund when one is due.

MikoFlight may require full payment at the time of booking unless an installment or deferred-payment option is expressly offered during checkout. By submitting payment data, you authorize MikoFlight Inc and its processors to charge the total amount shown or quoted to you, including any taxes, surcharges, and disclosed service fees. We may also pre-authorize or otherwise validate a payment method before final confirmation to minimize fraud, card misuse, or settlement failures.

The security standards most commonly referenced in the payments ecosystem are the PCI Security Standards, which are maintained by the PCI Security Standards Council for the protection of payment data across its lifecycle. MikoFlight intends to use secure payment workflows and service providers designed around this type of payment-data protection environment; however, no online system can be guaranteed to be completely immune from unauthorized access, error, outage, or third-party compromise.

Failed payments, reversals and chargebacks

If a payment authorization fails, is reversed, is later declined, is flagged as high risk, or cannot be completed for settlement reasons, the booking request may be suspended, canceled, or never finalized. A ticket is not guaranteed merely because you reached the end of a checkout screen if the underlying payment did not settle or if the booking was blocked for verification.

If you believe a charge is unauthorized, duplicated, billed in error, or was taken for a service not delivered, you should contact MikoFlight first so that we can investigate. U.S. consumer guidance from the CFPB states that the consumer should first reach out to the company that sold the service and, if necessary, contact the card issuer to dispute a charge or pursue a chargeback. The CFPB also clarifies that written billing-error notices may be time-sensitive. Nothing in these Terms removes or limits a right that consumer law grants you to dispute a charge or request a billing correction.

At the same time, if you initiate a chargeback while travel remains pending, live, or serviceable, we may pause non-essential booking support while the billing dispute is under review, and we may provide our records to the issuer or acquirer to contest a dispute that we believe is inaccurate, abusive, or inconsistent with the actual services provided. If a chargeback is resolved in our favor and the booking is to remain active, you may need to repay the outstanding amount before additional servicing is provided. Any fraudulent or bad-faith chargeback activity may result in cancellation of accounts, refusal of future bookings, and pursuit of recovery where lawful.

Pricing errors, tax changes and currency conversion

Despite reasonable efforts to publish accurate fares and totals, technical or human errors can occur. Public OTA terms commonly reserve the right to correct an advertised price and offer the customer the choice either to cancel or to pay the corrected amount before travel. MikoFlight adopts the same principle. If there is a genuine and demonstrable pricing error, a tax miscalculation, a stale inventory error, or a carrier surcharge change, we may contact you with the corrected amount and the available options.

Where the platform displays a local-currency equivalent, the actual amount finally posted by your bank or card issuer may differ slightly due to exchange rates, issuer fees, processor settlement timing, or foreign-transaction rules. Unless expressly stated otherwise, agency fee tables shown in these Terms are denominated in USD for illustration and policy-capping purposes, with local-currency equivalence applied where relevant at the time of charge.

Ticketing, Confirmation, Cancellations and Refunds

Fulfillment policy and ticket issuance

MikoFlight’s fulfillment policy is straightforward in concept but critical in practice: a booking request is fulfilled when the relevant ticket is issued and/or the relevant reservation is confirmed and communicated to you, subject to any supplier-specific exceptions. Public OTA terms describe fulfillment in much the same way, stating that the initial email may merely acknowledge receipt of your booking request and that the booking is fulfilled on the delivery date shown in the ticket email or, where none is specified, on the date the ticket is issued.

For this reason, a booking acknowledgement, order number, payment receipt, or “request received” message should not automatically be interpreted as proof that the airline has finally accepted the booking. MikoFlight may need to validate inventory, pass the booking into airline or GDS queues, complete risk checks, request manual fare validation, or await supplier confirmation before issuing the final ticket details. MikoFlight follows the same practical sequence: request, validate, ticket, confirm.

Ticketing timelines and possible delays

MikoFlight Inc’s own current website refers to automated confirmations and encourages prompt review of confirmation details. OTA examples similarly stress that confirmation documents, ticket numbers, or reservation numbers are the operative proof of fulfillment. MikoFlight therefore expects customers to review confirmation documents quickly and report any apparent issue or discrepancy as soon as reasonably possible.

Confirmation, PNR and airline verification

Once a booking is ticketed, MikoFlight will ordinarily send a confirmation containing booking details such as passenger names, itinerary, supplier name, and a PNR, record locator, ticket number, or other identifying reference. American Airlines states that its confirmation code is a six-character PNR and warns customers to keep it confidential because someone with the code may access booking details. MikoFlight adopts the same practical warning here: do not share your confirmation code or PNR unless necessary for your own travel administration.

After receiving your confirmation, you should:

• check the spelling of all traveler names immediately;
• verify travel dates, departure airports, destination airports, and stopovers;
• confirm passport and document alignment for international itineraries;
• check the operating carrier on codeshare or mixed-carrier itineraries;
• verify the booking with the airline once the PNR is available, especially where travel is imminent or the itinerary is complex.

A confirmation number is a strong indicator that the reservation exists, but it does not alter airline rules about check-in, schedule change, seat assignment, travel documents, or ancillary purchase. Those remain governed by the operating carrier and the fare rules attached to the ticket.

24-hour handling and agency policy

DOT explains that airlines must generally either hold or allow cancellation within 24 hours for qualifying direct-airline bookings made at least seven days before departure; however, DOT also states expressly that this 24-hour airline requirement does not apply to tickets booked through travel agents or online travel agencies. At the same time, DOT notes that agents are free to offer a similar procedure if they choose. American Airlines, as one example of a direct airline policy, states that customers have 24 hours from purchase to cancel for a refund if the booking was made at least two days before departure.

MikoFlight therefore adopts the following position:

• If you book directly through MikoFlight, a penalty-free cancellation is not automatically guaranteed by airline law merely because the request falls within 24 hours.
• Where the airline fare rule, supplier void rule, or MikoFlight goodwill policy permits it, we may process a 24-hour cancellation, void, or refund.
• If an assisted agent performs cancellation work, a reduced or waived agency fee may apply but is not guaranteed unless shown in writing for the specific booking.
• If the fare was instantly ticketed, partially ticketed, contains non-voidable supplier content, or involves non-refundable agency work already performed, a full unwind may not be possible.

This clause is intentionally cautious because third-party booking rules differ materially from direct-airline booking rules.

Voluntary changes and exchanges

Public airline and OTA terms consistently state that post-purchase changes are restricted and depend on fare rules. Delta similarly explains that non-refundable tickets may be changed or canceled before departure, subject to applicable fees and fare differences, while minor name corrections follow separate carrier procedures.

Under MikoFlight, if you ask to change an existing ticket:

• the airline or validating carrier must permit the change;
• the new itinerary must have eligible inventory;
• any fare difference must be paid;
• any airline exchange/change penalty must be paid if applicable;
• any MikoFlight post-ticket exchange fee may be charged;
• the reissued ticket may carry new or different fare rules from the original ticket.

Where a route has no airline change fee but fares have increased, the main cost may be the fare difference plus the MikoFlight servicing fee. Where the fare chosen is highly restrictive, no change may be permitted at all. If a change requires a manual waiver, codeshare coordination, or multi-carrier remediation, the process may take longer and cost more than a simple same-carrier date change.

Voluntary cancellations and future credit

For voluntary cancellations made after any applicable initial cooling-off or void period, the starting point is the fare rule attached to the ticket. Public OTA terms often state that most airline tickets are non-refundable and that, in cases where an airline allows customer-initiated cancellation, the value may instead be held as a future credit for the same traveler on the same airline, often with an expiry date and fare-class restrictions.

MikoFlight therefore applies the following general framework:

• Non-refundable fare: usually no cash refund for a customer-initiated cancellation after the eligible void / cooling-off window; sometimes an airline credit may be available instead.
• Partially refundable fare: some taxes, surcharge portions, or fare value may be refundable depending on the rule.
• Refundable fare: cancellation may produce a refund to the original payment method, less any applicable agency fee if assistance is requested and permitted by law.
• Future credit: if the airline permits a future credit, it is generally usable only by the original traveler and subject to expiry, new-fare availability, booking-class restrictions, and reissue conditions.

Any future credit is created by the airline or under airline rules, not by MikoFlight alone. If you later use that credit, you may still need to pay the new fare difference, any airline reissue charge, and any applicable MikoFlight exchange or booking fee.

Refundable and non-refundable fares

British Airways states in its public conditions that some discounted tickets may be partially or completely non-refundable. Delta states publicly that a non-refundable ticket may be canceled before departure for an eCredit minus applicable fees and that non-refundable tickets not changed or canceled before departure will have no remaining value. Delta also states that refundable tickets canceled before the flight may be refunded in full. American Airlines similarly states that cash refunds are not generally given on non-refundable tickets except in certain listed cases such as timely cancellation, qualifying schedule disruption, death, or military orders, subject to supporting documentation.

MikoFlight uses these publicly observable airline distinctions as the practical model for its own servicing rules:

• Refundable fares may be refunded to the original form of payment, subject to supplier confirmation, proper cancellation timing, and any disclosed MikoFlight handling fee if agent support is requested.
• Non-refundable fares may retain no cash value after the permitted cancellation window, or may convert into an airline credit if the airline rule allows.
• Basic / light / saver / web-special-style fares are often the most restrictive and may prohibit voluntary changes, limit credits, or eliminate refund value entirely.
• Premium-cabin fares are not automatically refundable merely because they cost more; the fare family shown in the rule remains decisive.

Airline cancellations, significant schedule changes and alternative transportation

DOT states that a consumer is entitled to a refund if the airline cancels a flight and the consumer chooses not to travel or not to accept travel credits or an alternative offer. DOT also gives examples of what constitutes a significant schedule change or significant delay, including early departure, late arrival, airport changes, extra connections, involuntary downgrade, and certain disability-related accessibility changes. When airlines offer rebooking after a cancellation or significant change, DOT says the airline must inform the passenger that a refund is available if the offer is rejected, and where the refund is due it must be processed promptly.

For MikoFlight bookings, the practical effect is as follows:

• if the airline cancels or significantly changes the flight and you do not accept the airline’s alternative travel, a refund may be due under applicable law or supplier policy;
• where MikoFlight Inc is the merchant of record for the airfare, and the itinerary falls within the applicable DOT regime, we will process the proper airfare refund when due;
• where the airline is the merchant of record, the airline is ordinarily the refund payer of the airfare;
• ancillary refunds such as baggage or certain optional airline services are generally handled by the airline even if the ticket agent collected the fee.

DOT also clarifies that if the airline offers alternative transportation and you do not accept it—or if you do not respond and do not travel—the refund should go back to the original form of payment within the applicable timing rules. For credit-card payments, DOT states 7 business days; for other forms, 20 calendar days in the direct-airline context. MikoFlight will use commercially reasonable efforts to align with applicable law and processor timetables where we are the responsible refunding party.

No-shows, missed departures and missed connections

No-show rules are among the harshest in airline contracting. Delta’s public travel-agent-facing no-show policy states that customers who do not proactively change or cancel before departure will forfeit the value of their ticket, and that unused coupons marked with no-show status may have no further value except in specified irregular-operations or significant schedule-change situations. OTA public fee schedules similarly warn that most no-shows are ineligible for supplier waivers or refund processing.

MikoFlight treats a no-show as follows, unless the airline rule, a formal travel waiver, or mandatory law says otherwise:

• if you do not travel on the first unused segment and do not notify the airline or MikoFlight before departure, the remaining value may be lost;
• the remaining onward or return segments may be canceled by the airline;
• voluntary refund eligibility is usually lost;
• voluntary future-credit eligibility may also be lost;
• some airlines may nevertheless allow irregular-operations relief if the no-show was connected to a significant airline disruption rather than customer inaction.

Missing a flight because of late arrival at the airport, late bag drop, failure to meet check-in cut-off, or failure to be present at the gate is ordinarily treated as a customer-side issue, not an airline cancellation. Airlines may choose to assist, but they often do not have to. This is why MikoFlight repeatedly urges customers to understand check-in cut-offs, boarding cut-offs, and document requirements.

Name corrections, name changes and reissues

British Airways, for example, states publicly that names on tickets must match the traveler's passport, and that name changes (changing the traveler to a different person) are generally not permitted. Minor name corrections (such as typos or spelling errors) may be permitted by the validating carrier, but often require the ticket to be reissued under specific airline policies and may incur an airline reissue fee and a MikoFlight processing fee.

Passports, Visas and Travel Documents

It is the passenger's sole responsibility to ensure that they possess all required travel documents, including valid passports, visas, transit visas, re-entry permits, health certificates, and immunization records required by the countries of transit or destination. Passports must generally be valid for at least six (6) months beyond your planned return date. MikoFlight Inc. does not provide visa advice and is not liable if a passenger is denied boarding or entry into any country due to incorrect or missing documentation.

Baggage and Seat Selection

Baggage allowances and fees vary by airline, route, and fare class. Optional services, such as checked bags, carry-on bags, seat selection, and meals, may not be included in the base fare and must be purchased separately. These optional ancillaries are subject to the carrier's terms. Seat assignments are requests only and are controlled entirely by the operating airline; MikoFlight cannot guarantee any specific seat assignment.

Limitation of Liability

MikoFlight Inc. acts solely as an intermediary agent facilitating bookings between travelers and Travel Suppliers. Under no circumstances shall MikoFlight Inc. be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with: (a) any delay, cancellation, schedule change, or default by any Travel Supplier; (b) any injury, loss, accident, or damage to person or property; (c) travel advisories, government actions, or weather-related disruptions; or (d) any pricing errors or system outages.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute arising from your use of MikoFlight shall be governed by and construed in accordance with the laws of the State of Delaware (or the state where MikoFlight is legally registered), without regard to its conflict of law principles. Any legal action or proceeding relating to your access to or use of the Website shall be instituted in a state or federal court located in Delaware.

Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us at:

• Email: legal@mikoflight.com
• Phone: +1 (833) 543-2021